c77 game Privacy Policy

1About This Privacy Policy

This Privacy Policy ("Policy") describes how c77 game ("c77 game", "we", "us", "our"), the operator of the online gaming platform at c77game.win, collects, uses, stores, and protects the personal data of users ("you", "Player", "User") who access or use our services.

By registering an account, making a deposit, or otherwise using the c77 game platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions, which together form the complete agreement governing your use of c77 game.

2Personal Data We Collect

c77 game collects personal data through several channels, including account registration, identity verification, payment processing, customer support interactions, and your ongoing use of the platform. The categories of personal data we may collect include:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes.

3How We Use Your Personal Data

c77 game processes your personal data for the following purposes. Each purpose is tied to a specific legal basis as described in Section 4:

• Account creation and management: To register your c77 game account, maintain your player profile, and manage your PKR balance and transaction history.
• Identity verification (KYC): To verify your age (18+), identity, and address in compliance with our legal and regulatory obligations.
• Payment processing: To facilitate PKR deposits and withdrawals via Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, Bank Alfalah, Meezan Bank, and USDT TRC20.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities on the platform.
• Customer support: To respond to your queries, resolve disputes, and provide technical assistance through our 24/7 live chat service.
• Responsible gaming: To monitor gaming patterns that may indicate problematic behaviour and to administer self-exclusion requests and deposit limits.
• Platform improvement: To analyse usage patterns and improve the c77 game experience, game lobby, and payment processes.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about new games — only where you have given explicit consent to receive such communications.

4Legal Basis for Data Processing

c77 game processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our contract with you, including account operation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable law, including KYC requirements, anti-money laundering regulations, and data retention mandates.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, including sending marketing communications and optional data analytics. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5Data Sharing & Third Parties

c77 game does not sell, rent, or trade your personal data to third parties for commercial purposes. We may, however, share your data with carefully selected third parties in the following limited circumstances:

• Payment service providers: Easypaisa, JazzCash, Raast, and our banking partners receive only the transaction data required to process your PKR deposits and withdrawals. Each payment partner operates under their own privacy policy and data protection obligations.
• Identity verification providers: Third-party KYC service providers who assist us in verifying your identity and age. These providers are bound by strict confidentiality agreements.
• Technology and hosting providers: Cloud infrastructure and technology service providers who host and operate the c77 game platform under data processing agreements that impose obligations equivalent to those in this Policy.
• Legal and regulatory authorities: Where required by applicable law or court order, we may disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies in Pakistan or internationally.
• Professional advisers: Legal, accounting, and audit professionals who require access to your data in connection with specific advisory engagements, all bound by professional confidentiality obligations.

6Payment Data Security

Financial data submitted in connection with PKR transactions on c77 game is treated with the highest level of security. We do not store full payment credentials on our servers. All payment data is processed through encrypted channels and handled by our payment provider partners in accordance with their own data security standards.

c77 game complies with applicable anti-money laundering (AML) requirements, which may require us to retain records of financial transactions for a minimum of five years. This retention is a legal obligation rather than an elective business decision.

If you notice any unauthorised transaction on your c77 game account, please contact our support team immediately via live chat so that we can investigate and take appropriate action.

7Cookies & Tracking Technologies

c77 game uses cookies and similar technologies on our website and platform. Cookies are small text files stored on your device that help us deliver a better experience. We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in to your c77 game account during your visit. These cannot be disabled.
• Functional cookies: These remember your preferences, such as your preferred language and display settings, to personalise your c77 game experience across sessions.
• Analytical cookies: We use anonymised analytical data to understand how players navigate the c77 game platform, which games are most popular, and where technical improvements should be prioritised.
• Security cookies: These help us identify and prevent fraudulent behaviour by detecting unusual access patterns and flagging suspicious activity on your account.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from accessing your c77 game account. Disabling other categories of cookies may affect the quality of your experience on the platform.

8Data Retention

c77 game retains your personal data only for as long as is necessary for the purposes for which it was collected, subject to applicable legal requirements. Our general retention schedule is as follows:

• Account data: Retained for the duration of your account relationship with c77 game, plus a further period of up to seven years following account closure, in accordance with applicable legal obligations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, as required for AML and tax compliance purposes.
• KYC verification documents: Retained for five years following the end of the business relationship or the date of the last transaction, whichever is later.
• Customer support records: Retained for up to three years from the date of the last interaction, to allow for the resolution of any subsequent related query or dispute.
• Marketing preferences: Retained until you withdraw your consent or request deletion, at which point marketing communications will cease within 14 days.

9Your Privacy Rights

As a c77 game player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email at [email protected].

• Right of access: You may request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. Account profile updates can also be made directly in your c77 game account settings.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. Note that legal retention obligations may limit our ability to fulfil erasure requests immediately.
• Right to restrict processing: You may request that we temporarily suspend the processing of your data while a query or complaint is being resolved.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also opt out of marketing emails directly via the unsubscribe link in any communication we send.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing conducted prior to withdrawal.

10Children's Privacy

c77 game is strictly an adult gaming platform. We do not knowingly collect, process, or store personal data from individuals under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If we become aware that personal data has been collected from an individual under the age of 18, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on c77 game, please contact our support team immediately.

11Security Measures

c77 game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Two-factor authentication (2FA) available for all c77 game accounts to provide an additional layer of login security.
• Encrypted storage of sensitive personal data, including identity verification documents, using industry-standard encryption algorithms.
• Role-based access controls that restrict internal access to personal data to only those staff members who require it for legitimate business purposes.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party security professionals.
• Real-time fraud detection systems that monitor account activity for suspicious behaviour and flag unusual transaction patterns for review.

Despite these measures, no online platform can guarantee absolute security against all threats. In the event of a data security breach that is likely to affect your rights, c77 game will notify you as soon as reasonably practicable and take appropriate steps to mitigate the impact.

12Policy Updates

c77 game may update this Privacy Policy from time to time to reflect changes in our data processing practices, technological developments, or applicable legal requirements. When material changes are made, we will notify registered players via email and/or a prominent notice on the platform at least 14 days before the changes take effect.

The date of the most recent revision is shown at the top of this page. We encourage you to review this Policy periodically to stay informed about how c77 game protects your data. Continued use of the platform after a revised Policy has been published and communicated constitutes your acceptance of the updated terms.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by c77 game, please reach out to our team using the following contact details:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the c77 game platform. This is the fastest way to reach our support team.
• Email: [email protected] — We aim to acknowledge all privacy-related email enquiries within 48 hours and to provide a full response within 30 days.

For formal data subject access requests or requests to exercise any of the rights described in Section 9, please email us with the subject line "Privacy Rights Request" and include your registered c77 game account email address so that we can verify your identity before processing the request.